Returns & Cancellations

We hope every piece finds a cherished place in your little one’s wardrobe. But if something isn’t quite what you expected, we’re here to help. Below you’ll find everything you need to know about cancelling your order or arranging a return.

Cancelling your order

If your order has not yet been packed and dispatched, you can cancel it free of charge through our Withdrawal Page. Once we’ve received your request, we’ll confirm the cancellation. If your order has not yet been shipped, we’ll refund the full purchase amount, including the original standard delivery costs, as soon as possible using the same payment method you used to place your order.

Returning your order

Already received your order? You can register your return within 14 days of receiving the final item through our Return Portal. From the moment you register your return, you have another 14 days to send the items back to us.

You may inspect and try on an item as you would in a shop. We kindly ask that it is returned with care: unworn other than for trying on, unwashed, free from fragrances and damage and, where reasonably possible, with the original swing tags still attached. If an item has been handled beyond what is necessary to assess it, we may deduct any resulting loss in value from the refund.

Once your return has been registered, we’ll send you all further instructions.

Refunds

We will refund the amount due within 14 days after you notify us of your return, using the same payment method you used for the order. We may withhold the refund until we have received the items or until you provide evidence that they have been sent back, whichever happens first.

If you return the entire order, we will also refund the cost of the least expensive standard delivery option offered for that order. If you return only part of the order, the original delivery costs will not be refunded. Any additional cost for express delivery or a more expensive delivery option will not be reimbursed.